We're here when you need us.

No referral is required for any service at LYV. You can book directly through our website. If your extended health benefit plan requires a referral for reimbursement purposes, check with your provider before your visit.

Your first visit begins with a conversation. Your practitioner will take the time to understand your history, how you move, and what you're hoping to change — before any hands-on work begins. Arrive a few minutes early, wear something comfortable you can move in, and bring any relevant health information you'd like to share.

If you're not sure where to begin, that's completely normal. Send us a message describing what you're experiencing and we'll point you toward the right discipline — or the right combination of them. Because our team coordinates care under one roof, you're never locked into a single path.

Most of our registered services are eligible under extended health plans, though coverage varies by provider and policy. We provide detailed receipts you can submit for reimbursement. If you'd like to confirm before booking, check your plan or reach out and we'll help you understand what applies.

Yes. That coordination is the point of LYV. Your practitioners share one philosophy and, with your consent, communicate about your care — so a physiotherapy plan can be supported by kinesiology, massage, or naturopathic input without you having to manage the connections yourself.

Each of our practitioners has a specific focus, which you can read about on their profiles. If you're unsure, book with the discipline that best matches your concern and let us guide you — or message us first and we'll recommend the best fit for what you're working through.

We ask for at least 24 hours' notice to change or cancel an appointment, so we can offer the time to someone else who needs it. Late cancellations or missed appointments may be subject to a fee. If something comes up, let us know as early as you can and we'll do our best to accommodate you.